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AvenRelay
AvenRelay
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One place for conversations.
A clear path for every handoff.

Bring your support channels, AI and business knowledge together. Give your team the context to carry every conversation forward.

Start free See the product

Free to start. No credit card required.

Your customer conversations.
Together in one Inbox.

See the conversation, its owner and the context your team needs to reply.

The full AvenRelay desktop workspace: app sidebar, global header, Inbox conversation list, Miles’s support conversation and customer context.

Inside the conversation

A closer view of the same conversation: Miles asks about a return, AI hands over and Sam replies.

One workspace.
Everyone in context.

Handle customer conversations together. Assign an owner, see the full reply history and bring in a teammate with a private note.

The full Inbox workspace with Miles selected, Sam assigned, customer context and an internal note mentioning Leo.

Keep the next teammate in context.

Sam prepares a private note for Leo with Miles’s return request and the existing replies in view.

AI answers from
your business knowledge.

Add documents, text or a website page. Your AI Agent uses that knowledge and your guidance to answer customer questions.

01 · Your source

The business knowledge library, including an active Returns & exchanges policy.

“Unused items in original packaging can be returned within 30 days of delivery.”

From Returns & exchanges

02 · An answer in context

Miles asks about a return. The AI reply explains the 30-day policy from the configured business knowledge.

When AI should stop,
your team takes over.

AI pauses when a conversation is handed over. Your team continues in the same thread, with the customer’s context intact.

AI responding
A routine question gets an answer. A routine question, answered from business knowledge.
Northstar
StudioObjects   About   Care

Made for everyday spaces.

Thoughtful objects.
A little more home.

Explore the collection
The customer-facing website widget with a welcome message, support questions and the option to start a conversation.

Customer support.
Right on your website.

Visitors ask for help in your website widget. Their questions arrive in your Inbox, ready for AI or your team to answer.

Your websiteA questionYour Inbox

The conversation arrives in your Inbox

Miles’s return-policy question arriving in the AvenRelay Inbox from website chat.

See what’s happening
across support.

Follow conversation volume, response times and handovers. Filter by period, channel or teammate to see where attention is needed.

Reports for a sample week: six conversations, one resolved, two handled by AI and two escalated, with period, channel and teammate filters.
Illustrative data. Your reports reflect your workspace activity.

Why AvenRelay

Good support needs
a shared understanding.

Your channels, business knowledge and team work better when they share the same conversation.

01One place to see the work.
Connected conversations arrive in one Inbox, with their reply history and owner in view.
02Answers grounded in your business.
Your AI Agent uses the documents, text and website pages you add, alongside your guidance.
03People keep responsibility.
When a conversation needs a person, AI pauses. Your team takes ownership and continues in the same thread.

Pricing

Start free. Add capacity
when you need it.

Choose annual billing for two months included.

Free

Try the workflow on your own.

$0USD · Free plan
Start free

What’s included

  • 100 conversations/month
  • 1 member
  • 500 AI credits/month
  • 500 contacts
  • 10 knowledge documents
  • Includes 'Powered by AvenRelay'

Starter

Bring a small support team together.

$19USD / month
Choose Starter

What’s included

  • Unlimited conversations
  • 5 members
  • 10,000 AI credits/month
  • 5,000 contacts
  • 50 knowledge documents
  • Includes 'Powered by AvenRelay'

Scale

Room for a larger support operation.

$79USD / month
Choose Scale

What’s included

  • Unlimited conversations
  • 15 members
  • 40,000 AI credits/month
  • 100,000 contacts
  • 200 knowledge documents
  • Remove 'Powered by AvenRelay'
View full pricing →

Cancel anytime; paid access continues to period end.

Questions, answered.

About AI, setup and starting free.

Ask a question ↗

Manage customer conversations in one inbox. AvenRelay answers routine questions from your business knowledge and hands conversations to your team when needed.

Bring your conversations together.
Give your team room to help.

Start free