Every customer conversation — from WhatsApp to Instagram, Messenger, Telegram, and live chat — lands in one shared inbox. AvenRelay’s AI agent answers routine questions instantly, grounded in your knowledge base, and hands complex ones to your team.
From multi-channel inbox aggregation to grounded AI assistance and seamless human handover, every component is crafted to deliver uncompromising speed and clarity.
Eliminate fragmented channels and dropped tickets. WhatsApp, Instagram, Messenger, Telegram, and live chat converge into a single shared workspace with complete customer history attached instantly.
Bring messages from every social network and chat app into one organized thread.
View past orders, previous tickets, and user metadata before typing a word.
Keep your entire team aligned across shifts without duplicate responses.
Connected stream
Connected stream
Messenger
Connected stream
Telegram
Connected stream
Sarah Jenkins
Customer · via WhatsApp
“Hi! I placed an order yesterday but haven't received the tracking confirmation yet. Can you check?”
Let AI handle repetitive inquiries with context-grounded drafts. Every suggestion cites verified company documentation and displays a clear confidence score so your team maintains absolute quality control.
Responses are synthesized directly from your verified knowledge base, never hallucinated.
Instantly see how certain the AI is before approving or editing its proposed reply.
Accept, edit, or escalate responses with single keystrokes to maintain rapid velocity.
“Hello Sarah! I checked your order #4928. It was dispatched this morning via Express Courier and will arrive by Thursday.”
Unify help center articles, internal documentation, policy guides, and FAQs into a centralized knowledge repository that automatically indexes and grounds every AI-generated response.
Surface exact policy paragraphs instantly using semantic understanding instead of brittle keyword matching.
Sync help docs, product guides, and shipping policies into a single live repository.
Every AI claim links directly back to the underlying document and confidence metric.
Return & Refund Policy
Help Center · Updated today
Shipping SLA Guide
Internal Docs · Synced
When complex issues require a personal touch, AI hands off conversations with complete context intact. Assign teammates, leave private internal notes, and collaborate without exposing internal dialogue to customers.
Route specialized tickets to the right subject matter expert the moment escalation triggers.
Collaborate behind the scenes with team mentions and context notes invisible to clients.
Transfer full history, customer intent, and sentiment markers instantly to human staff.
“Customer requested expedited replacement. Full order history attached above.”
Embed a lightweight, lightning-fast chat widget that matches your brand identity. Greet visitors intelligently, offer instant self-service options, and flow messages straight into your shared inbox.
Match your exact color palette, typography, and visual tone with zero layout shift.
Greet returning visitors with context-aware prompts and quick-action shortcuts.
Deliver instant replies from the browser straight to your team's unified inbox.
AvenRelay Support
Online · Replies instantly
From the first message to the final reply, AvenRelay keeps every conversation connected across every channel, every handoff, and every response.
Your Business
Shared customer support headquarters
AI Assistant
Handling routine conversations
Support Team
Ready when human expertise is needed
Intelligent internal routing
AvenRelay
Central intelligent hubRouting conversation…
“Hi, I'd like to change my delivery address.”
AI Assistant
Handling routine conversations
Support Team
Ready when human expertise is needed
AvenRelay
Central intelligent hubRouting conversation…
“Hi, I'd like to change my delivery address.”
Whether you’re supporting students, applicants, patients, shoppers, clients, or users, AvenRelay keeps every conversation organized, responsive, and connected.
Keep every student enquiry, application update, and parent conversation connected inside one shared inbox.
Manage complex international student applications, visa documentation timelines, and advisor follow-ups seamlessly.
Respond rapidly to patient booking requests, care enquiries, and follow-ups with complete conversation context.
Handle orders and customer enquiries across every channel while keeping shoppers updated at every step.
Accelerate technical support responses, onboard high-value accounts, and keep product conversations structured.
Transform initial client prospect conversations into long-term partnerships with an organized, unified client inbox.
Start free, then upgrade when your team grows. No hidden fees. No long-term contracts — every plan is billed monthly and can be cancelled anytime.
Start free with the complete AvenRelay experience.
No credit card required
Everything you need to manage customer conversations professionally.
Billed monthly · Cancel anytime
Built for growing teams handling customer support at scale.
Billed monthly · Cancel anytime
More capacity for larger teams with higher conversation volumes.
Billed monthly · Cancel anytime
For larger teams, AvenRelay offers tailored onboarding, deployment guidance, and flexible commercial arrangements — so the platform is set up around your operations, not the other way around.
Want to see the full feature breakdown?
View full pricing & comparisonFrom setup and AI capabilities to pricing and security, here's everything you need to confidently get started with AvenRelay.
Still have questions? Contact usAvenRelay brings customer conversations into one intelligent workspace. Your team can manage conversations across WhatsApp, Instagram, Messenger, and live chat, use AI to respond faster, and step in whenever a human touch is needed.
Replace scattered conversations with one intelligent workspace where AI and your team work together to deliver faster, more consistent support.